Support

You’d better get a log file.

Please check the debug menu, redo your converting, then send me the log file.

Should there be any queries, please don’t hesitate to leave a reply.

36 thoughts on “Support”

  1. william giroir

    I’m trying the free version before buying. I’ve joined two videos together but can’t find the file they went to. Can you help me?

    Reply ↓
    1. admin Post author

      You would click the “OutDir” button to set out DIR.

      Reply ↓
  2. Derrin

    As an update, I have been sent the code and the app is working well and joining Mp4’s extremely quickly

    Reply ↓
  3. Paul Hellyer

    Hi I have tried many free MP4 to VOB converters and all of them have frozen my Google Chrome browser. Can you assure me that your converter does not do the same,
    Many thanks
    Paul Hellyer
    Trump for president

    Reply ↓
  4. Patrick Bwanya

    I’m failing to convert videos. I notice that there are no profiles formats listed in Advance Option. The audio profiles formats are there. There is no problem converting audio.

    How do I put in the video profiles formats? Please advise.

    Patrick

    Reply ↓
  6. David

    How do you change the order of the input clips? I want the first clip to be second and the second clip to be the first in the combined video.

    Reply ↓
  7. PeterP

    Firstly I would like to say how much I like and appreciate your free conversion tools, so much so that I am interested in buying the full version, I am looking into converting many of my favourite youtube training videos into audio only instructional files, my question: is there an option to preset any or all the mp3 details like author, website, music, artist etc for batch processing in the full version? I am currently doing this manually and it is cumbersome

    Regards

    PP

    Reply ↓
  8. Guy Pigache

    Code arrived 24 hours later. All sorted.

    Simple GUI, fast programme, works well joining multiple *.f4v files. Recommended

    Thank you

    Reply ↓
  9. John Suchower

    I recently purchased regkey by way of PayPal for pro version of Free Video Joiner. Can you hrlp me?

    Reply ↓
  10. FL Holley

    Trying free version befor buying – Noy doing so well – Get error everytime I try to download video from youtube

    Reply ↓
  11. Ron

    I have the free version 3.03 and the Samsung J3 Luna Pro, but I do not see my phone on the list. Is there one that will work for my Phone?

    Reply ↓
  12. DANUTA R PACHOLSKA

    I pay for a pro version but I didn’t get the code ? Where is my activation code ?

    Reply ↓
  13. Ruben

    Compre version PRO por PAYPAL y no llega el key para habilitar la version PRO del programa OPUS MP3 CONVERTER

    Reply ↓
  14. Hye Sook Chun

    Yesterday I paid for Pro version. The transaction ID is “6NA584363E763084L”.
    But I didn’t receive the RegCode. Of course there is no email for RegCode in spam box.
    Please send me a RegCode to my email.

    Reply ↓
    1. admin Post author

      I had sent code, please check spam dir of your mailbox.

      Reply ↓
  16. Michael Kilcooley Michael Kilcooley

    Hi
    I paid for the upgrade to pro version but did not receive the code.
    Can I have either a refund or the code please?

    Mike

    Reply ↓
    1. admin Post author

      I had sent it, please check spam dir of your mailbox.

      Reply ↓
  20. gerald albecker

    I just paid for and bought ( MP4 joiner) and got an email but no activation code was in the email. So how do I activate the software ?

    Reply ↓
  22. Patrick

    hi i lost my lizenc because my windows crashed and i needed to reinstall the OS and APPs.
    how can i take the lizence back if i send you my mail adress can you resend me the licenze key Please?

    Reply ↓

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